Where is my order?

It hasn’t arrived yet.
If you have any concerns, please contact us at order@gobotella.com for further assistance.
Can I collect items from your office or warehouse?
Yes, items can be collected at our office or warehouse:
ALPHA ART GIFTS LLC
10A Al Khubaisi Area, Diera, Dubai, UAE
How many days is your delivery?
Same-Day Shipping: Orders placed before 4 PM will be prepared and shipped on the same day.
Delivery can be expected the next day, depending on your location.
Next-Day Processing: Orders placed after 4 PM will be processed the following day.
Branded Items: Orders that include branding may take a minimum of 2 days for processing,
depending on the quantity. These items will be shipped once prepared.
Customer Service: Our Customer Service team will reach out if any issues arise that are not
covered by the terms outlined here.
Do you deliver on Saturdays, Sundays or Public holidays?
Orders placed the day before a weekend or public holiday will be shipped the same day, but
delivery timing will be determined by the courier service. Delivery may occur on the next
working day.
Do you deliver to my postcode?
We offer delivery within the UAE. For locations outside of the UAE, we can also deliver. We will
contact you directly for shipping details and costs.
Is same day delivery possible?
We have the option of same day delivery with different shipping cost.
Is next-day delivery available for all orders?
Next-day delivery is available for most orders, depending on the courier service. However, some
non-serviceable areas requires 2-3 days delivery time.
Do I need to be there to sign for the delivery?
No, you are not required to be present for the delivery. You may have someone else accept the
package on your behalf.